Job Title: Showroom Receptionist
Location: Roscommon
Salary: 16.50 per hour
This is an 8 month Maternity Cover Role

Role Overview
As the first point of contact for clients visiting our showroom, the Showroom Coordinator plays a vital role in creating a welcoming and professional environment. This position combines customer service, administrative support, and sales coordination to ensure a seamless experience for every visitor. The ideal candidate will be personable, organised, and confident in managing multiple tasks while maintaining a high standard of service.

Key Responsibilities

• Open the showroom each morning, ensuring it is clean, tidy, and ready for the day (e.g., hoovering, setting up the coffee machine, checking the bathroom)
• Monitor and maintain showroom supplies, placing orders with wholesalers as needed

• Review and print daily appointment schedules to prepare for client visits
• Check in clients upon arrival and introduce them to their designer
• Offer refreshments and ensure a comfortable experience throughout their visit
• Confirm next-day appointments by phone and manage cancellations or rescheduling, including waitlist coordination

• Use the Property Management System (PMS) to track customer details and appointments
• Respond to emails and website enquiries, adding new leads to the PMS and scheduling consultations
• Handle incoming calls, take messages, answer queries, and book appointments
• Liaise with other departments to ensure smooth communication and workflow
• Process payments at the desk or over the phone via credit card
• Support the Manager with administrative tasks on the PMS system
• Create a positive and lasting first impression

• Be professional, friendly, and knowledgeable about the full kitchen design and installation process
• Understand and adapt to customer needs, whether they are browsing or ready to engage
• Recognize every visitor as a potential lead and contribute to the sales pipeline

Essential Skills & Experience:

• Excellent interpersonal and communication skills
• Strong organisational abilities and attention to detail
• Customer-focused with a proactive and professional approach
• Previous experience in a customer-facing and/or administrative role
• Comfortable using Microsoft Office and CRM/PMS systems
• Ability to manage multiple tasks and priorities effectively

KSGalway

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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