Job Title: Technical Service Manager (chemistry)
Location: Shannon Co.Clare
Salary: DOE 60k-70k

Summary:
Our client in Shannon is looking to hire an experienced Technical Services Manager with a strong background in Chemistry, R&D and working in people leadership positions. Chemical Industry knowledge and background would be required to thrive in this position. Their will be a dual aspect to this position in supporting colleagues and customers with any Technical support needed whilst giving direction to other people within your team on the same subject matter.

Responsibilities:

• Provide technical support / guidance to both in-house colleagues and customers, including troubleshooting issues during daily Operations Meetings, and suggesting efficiencies and improvements across both departments
• Manage, develop, and motivate a team of professionals within the Technical Services department.
• Foster a collaborative, productive work environment that encourages continuous development and high performance.
• Contribute to maintenance of current accreditations (ISO17025, ISO17034, ISO45001, ISO9001) and the accreditation expansion projects including overseeing the development of the Metrology Centre, ensuring that it aligns with quality standards.
• Working closely with sales, NPI and other stakeholders to develop new products for customers
• Investigation and reporting of technical customer complaints
• Participation in internal and external audits as required
• Oversee the performance of the Technical Services department, ensuring they meet KPIs and deliver high-quality results across their operations.
• Any other responsibilities as may be assigned by the Country Manager or any member of the Senior Leadership team.

Requirements:

• Experience Broad ranging scientific experience with significant customer interaction
• Proven leadership in managing teams, particularly in technical or quality environments
• Experience and understanding of ISO9001, ISO17025 and ISO17034
• Excellent technical knowledge and trouble shooting skills
• In-depth understanding of Metrology and quality processes
• Qualifications Chemistry and preferably educated to PhD level
• Excellent people management skills
• Scientific and systematic approach to problem solving

KSGalway

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