Job Title: Service Advisor
Location: Mayo
Reports to: Service Manager

Job Purpose:
Our client is looking for a Service Advisor to join their expanding team. The Service Advisor is responsible for booking vehicles in for service, managing customer expectations, and ensuring all work is completed to the highest standard.

Key Responsibilities:

• Greet customers in a friendly and professional manner.
• Schedule service appointments and manage workshop loading.
• Provide accurate estimates and explain work required clearly.
• Liaise with technicians to ensure timely completion of work.
• Keep customers informed of progress and any changes.
• Upsell additional services and products where appropriate.
• Handle customer queries and complaints efficiently.
• Ensure all documentation is completed accurately.
• Maintain high levels of customer satisfaction and retention.

Required Skills & Experience:

• Previous experience in a similar role within the motor industry.
• Strong customer service and communication skills.
• Good understanding of vehicle mechanics and service processes.
• Ability to work under pressure and manage multiple tasks.
• Proficient in using dealership management systems.
• Excellent organizational and time management skills.
• A full driving license is preferred.

KSGalway

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Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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